Shipping policy

SHIPPING CHARGES

AISTISHKA ships internationally. Free shipping is offered for all orders above 200 EUR.

LT, LV, EE - Baltic States	Price
Delivery to nearest any parcel locker	Free
Shipping with any courier in Baltic States	up to 50 eu - 5 eu, from 50 free

 

EU and the rest of the world	Price
Registered Priority shipping by Lithuanian Post	up to 200 eu - 20 eu, from 200 - free
Standart Delivery with Global courier (DPD, DHL, UPS)	up to 200 eu - 20 eu, from 200 - free
Express Delivery with Global courier	up to 200 eu - 40 eu, from 200 - 20eu, from 350eu - free

 

When shipping to non-EU countries, duties and taxes assessed by customs are the responsibility of the customer.

DELIVERY DATES

Once your order has been successfully completed, you will receive an email confirmation from us. Orders are processed in the next 2 working days from the payment date. The items that are in stock, are shipped in 1-2 working days and should reach you within 2 weeks. Express shipping takes about 3-4 working days depending the country it is shipped to. The items that need to be produced, are shipped within 10-14 working days, so they should reach you within 4 weeks. 

All items are being sent Mon-Fri 9am-4pm via VENIPAK, OMNIVA, DHL, DPD, UPS, LP or LP Express Courier and parcel locker services. It ensures your ability to track where the goods are from their dispatch from our headquarters to the safe arrival right to your hands.

RETURNS/EXCHANGES

The same return policy is valid for both produced and in stock items: you can return/exchange unsuited item if it was produced for you and didn't fit. 

Due to hygiene reasons, protective masks and underwear are non-returnable. 

We provide 30 days policy to exchange/return your online purchased items. Our aim is to ensure you find the best suitable styles, therefore we highly encourage you to exchange unsuited items instead of returning them. You can exchange your purchased item’s sizes/colours, or choose new styles from online catalogue. Shipping of exchanged items is free of charge.

If for some reason you decided to return our product, please contact us for the return label. Return costs €15 for EU customers and €30 for non EU customers. Please get in touch if you would like to use your preferred shipping services instead.

In order to receive the refund, item has to be new, undamaged and with all brand tags attached. If the returned item fits the requirements, we will refund the original price paid for the return goods as quickly as possible. The refund will exclude shipping costs. We will contact you as soon as we receive your returned package.

Get in touch via email office@aistishka.com or contact form in case you have any issues.